Q 1. Does the price listed take care of hotel reservations for all members in my group?
All prices listed are per person. Under the package price description, all amenities included in your package are per person and includes one (1) standard room for the group. Prices are based on: double occupancy (2 in a room), triple occupancy (3 in a room), quad occupancy (4 in a room). If only one person wants to stay in the room, you would have to purchase the double occupancy package or pay the single occupancy rate if published for an event. Hotel confirmations will be emailed to you at least one week before the event.
Q 2. Can I make a reservation on an event after the payments have begun?
Yes, you can make reservations and payments on any of our events at anytime as long as the reservations are still open. You will need to make the first deposit and then every month make monthly payments by the 15th of every month. Payments must be made monthly to keep your reservation secured.
Q 3. Can I make changes to my group after my deposit ?
Yes, you can make up to 2 changes to your group (for free). After the 2nd change it's a cost of $25 per change.
Q 4. When a Package says, “No Transportation”, what does this mean?
Packages that are listed as No Transportation mean that you are providing your own Transportation to the event. The flight packages listed depart from Orlando, Fla. only and the Bus Packages listed depart from Orlando, Ocala and Tallahassee, Florida only. Drop off and pick up is only at our hotel locations for those purchasing the motor coach and flight packages from these locations.
Q 5. Are any of the event (concert) tickets included in my package?
Concert event tickets are included in the packages for the Jazz in the Gardens event in Miami, Fla. Concert tickets for the Essence Music Festival are not automatically included in your package, but can be added to your package at check out. Concert tickets are based on availability, until they are sold out.
Q 6. Is there a service fee to pay online? Do I need a PayPal account to make payment for an event?
No. There are no PayPal Service Fees to make your payments online. Also, you do not have to have a PayPal account to make a deposit or payment to any of our events. You would just click on the section that says, Make a Payment with Credit Card or Debit Card.
Q 7. Where does the bus package or flight package depart from?
The motor coach will depart from Orlando, Ocala and Tallahassee, Florida ,.Exact location will be determined about a month prior to the trip and disclosed to our guests only.
Flights depart from Orlando International Airport (MCO).
Q 8. Are my deposits or payments refundable?
Due to contractual obligations with our hotel and travel partners, deposits are non- refundable. If for some reason you cannot attend the event, after you have started making payments, you would be responsible to sell your space to someone else. YOU CANNOT TRANSFER MONEY TO SOMEONE ELSE WITHIN THAT GROUP OR ANY OTHER GROUP. It is your responsibility to resell your package and provide this notification in writing with the replacement name. Payments must be made monthly to keep your reservation secured. To protect your trip, you can purchase trip cancellation insurance through TRAVELGUARD.COM.
Q 9. Does my deposit get applied to the total price of my package?
Q 10. If you have a question that is not listed.
Please send us an email by Clicking Here .
Q 11. How does the Online Payment system work?
The group leader will register & pay "his or her" first deposit. (To form the Group) Then, all other roommates can make their deposit separately through their separate LOGIN account. It is extremely important for the group leader to fill out the registration form and list everyone’s email address and phone number accurately. We will also need this information to email you your login info. Every guest registered must have a separate email address. When the group leader fills out the registration form and list everyone’s email address, an email will be sent to all members with instructions on how to create a password, so that every roommate can create their own account and make payments. The Registration Form only needs to be filled out one time by the Group Leader.
After initial deposit, each roommate can pay separately via the payment options provided. If a cancellation occurs where one or more travelers alters the room occupancy requirements, the remaining travelers will be required to pay a revised occupancy rate. We regret that we cannot make exceptions to this policy for personal emergencies or for any reason, including weather, acts of God, terrorism, civil unrest or government action (deployment).
Q 12. If I wait until the lineup is complete before I book my hotel room will you still have packages available?
Our recommendation is to book before the line-up becomes available or you may be out of luck. This event breaks attendance records every year and we usually sell out of our hotels. Some people may attend the festival for the concerts, while others may attend for the surrounding activities and mingling opportunities. The whole Essence experience is much more than just the concerts. Regardless, you will need to book your package now. With our affordable payment plans, it helps you to reserve and lock in your package today and pay over time.
Q 13. How and where do I make payments for my packages?
There are (2) options to make payments: online via our website (with PayPal) or mail in directly to us! Payments being made directly to us online via our website are through PayPal, which is safe and secure. There are no PayPal service Fees. Our website does not store your credit card information. Payments can also be mailed directly to us. We accept money orders, cashier checks and personal checks. Make checks and money orders out to: Group E Travel Network, and mail payments to:
Group E Travel Network
P.O. Box 2646
Windermere, Florida 34786
Q 14. How does travel insurance apply?
It reimburses for forfeited, non-refundable, unused payments or deposits if the insured must cancel or interrupt their trip for covered reasons. Travel insurance can be purchased for a nominal fee. We highly recommend that you purchase trip insurance. Certain restrictions apply, for example, certain policies require you to purchase within 15 days of making your initial deposit. Please contact www.TravelGuard.com to get an online quote for travel insurance.
Q 15. Are my deposits and payments refundable?
All deposits and payments are nonrefundable as result of contractual obligations with our various vendors. However, you may resell your package to another person, YOU CANNOT TRANSFER MONEY TO SOMEONE ELSE WITHIN THAT GROUP OR ANY OTHER GROUP. It is your responsibility to resell your package and provide this notification in writing with the replacement name. Payments must be made monthly to keep your reservation secured.
Q 16. What is your policy on late payments?
All payments made after the final due date are considered late and are subject to a late fee, which will be automatically applied to your final invoice. Payments not being made monthly are subject to cancellation, so please keep in touch with us regarding your payments.
Q 17. Is transportation needed once I arrive to New Orleans?
All of our hotels are downtown and centrally located to all the Essence Music Festival events and activities while in New Orleans. You will be within walking distance of most of the EMF events. For anything outside of the downtown or French quarter areas, a taxi may be necessary. Please note that if you choose to drive to New Orleans, the hotels will charge a daily parking fee.
Q 18. Is hotel only offered if we have our own transportation?
Yes. You can purchase our hotel only packages with a payment plan of $50.00 or more per month.