Q 1. Can I make a reservation on an event after the payments have begun?
Yes, you can make reservations and payments on any of our events at anytime as long as the reservations are still open. You will need to make the first deposit and then every month make monthly payments by the 15th of every month. Payments must be made monthly to keep your reservation secured. All payments made after the final due date are considered late and are subject to a late fee, which will be automatically applied to your final invoice. Payments not being made monthly are subject to cancellation, so please keep in touch with us regarding your payments.
Q 2. Can I make changes to my group after my deposit ?
Yes, you can make up to 2 changes to your group (for free). After the 2nd change it's a cost of $25 per change.
Q 3. Does the price list take care of hotel reservations for all members in my group?
All prices listed are per person. Under the package price description, all amenities included in your package are per person and includes one (1) standard room for the group. Prices are based on: double occupancy (2 in a room), triple occupancy (3 in a room), quad occupancy (4 in a room). If only one person wants to stay in the room, you would have to purchase the double occupancy package or pay the single occupancy rate if published for an event. Hotel confirmations will be emailed to you at least two week before the event.
Q 4. When a Package says, “No Transportation”, what does this mean?
Packages that are listed as "No Transportation" mean that you are providing your own ground and/or air transportation to the hotel and event.
Q 5. Are my deposits or payments refundable?
Due to contractual obligations with our hotel and travel partners, deposits are non- refundable. If for some reason you cannot attend the event, after you have started making payments, you would be responsible to sell your space to someone else. YOU CANNOT TRANSFER MONEY TO SOMEONE ELSE WITHIN THAT GROUP OR ANY OTHER GROUP. It is your responsibility to resell your package and provide this notification in writing with the replacement name. Payments must be made monthly to keep your reservation secured. To protect your trip, you can purchase trip cancellation insurance through TRAVELGUARD.COM.
Q 6. How does the Online Payment system work?
The group leader will register & pay "his or her" first deposit. (To form the Group) Then, all other roommates can make their deposit separately through their separate LOGIN account. It is extremely important for the group leader to fill out the registration form and list everyone’s email address and phone number accurately. We will also need this information to email you your login info. Every guest registered must have a separate email address. When the group leader fills out the registration form and list everyone’s email address, an email will be sent to all members with instructions on how to create a password, so that every roommate can create their own account and make payments. The Registration Form only needs to be filled out one time by the Group Leader. After initial deposit, each roommate can pay separately via the payment options provided. If a cancellation occurs where one or more travelers alters the room occupancy requirements, the remaining travelers will be required to pay a revised occupancy rate. We regret that we cannot make exceptions to this policy for personal emergencies or for any reason, including weather, acts of God, terrorism, civil unrest or government action (deployment).